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Customer Relationship Management Market 2020 by Size, Share, Global Industry Research, Key Companies Profile and Forecast to 2027

List of companies profiled in the Customer Relationship Management Market report: Copper CRM, Inc., Creatio, Freshworks, Inc. HubSpot, Inc., Infor, Inc., Infusion Software, Inc, Insightly, Inc., Microsoft Corporation, Oracle Corporation, Pipedrive, Salesforce.com, Inc.

The global customer relationship management market size is projected to reach USD 113.46 billion by the end of 2027. The integration of advanced concepts such as AI and IoT will emerge in favor of growth of the overall market in the coming years.. According to a report published by Fortune Business Insights, titled “Customer Relationship Management Market Share, Size & COVID-19 Impact Analysis, By Component (Software, Services), By Deployment (On-Premises, Cloud), By Enterprise Size (Large Enterprises, SMEs), By Application (Marketing and Sales Automation, Customer Management, Lead Generation and Customer Retention, Customer Support and Contact Centre, Others), By Vertical (Banking, Financial Services and Insurance (BFSI), Manufacturing, IT and Telecommunications, Retail and Consumer Goods, Healthcare, Transportation and Logistics, Others) and Regional Forecast, 2020 – 2027,” the market was worth USD 47.79 billion in 2019 and will exhibit a CAGR of 11.6% during the forecast period, 2020-2027.

customer relationship management market is a platform that helps organizations and businesses manage their relationships with the customers as well as other businesses.  The increasing adoption of software as a service across numerous industry verticals will create several growth opportunities for the companies operating in the CRM market. The availability of open source as well as low cost cloud platforms will lead to a wider product adoption across the world. The presence of several large scale vendors will contribute to the growth of the market in the coming years. The increasing investments in development of advanced CRM and the efforts put in to integrate latest concepts such as artificial intelligence and IoT will emerge in favor of market growth. The ability of a customer relationship management to simplify business management and operations will bode well for the growth of the market in the coming years.

Reasons to Purchase this Report:

  • Comprehensive analysis of the Medical Lighting Technologies Market growth drivers, obstacles, opportunities, and other related challenges.
  • Tracks the developments, such as new product launches, agreements, mergers and acquisitions, geographical expansions, and joint ventures.
  • Identifies customer relationship management market restraints and boosters.
  • Identifies all the possible segments present in the market to aid organizations in strategic business planning.

List of companies profiled in the report:

  • Copper CRM, Inc. (San Francisco, California)
  • Creatio (Boston, Massachusetts)
  • Freshworks, Inc. (California, United States)
  • HubSpot, Inc. (Massachusetts, United States)
  • Infor, Inc. (New York, United States)
  • Infusion Software, Inc. (Keap) (Arizona, United States)
  • Insightly, Inc. (California, United States)
  • Microsoft Corporation (Washington, United States)
  • Oracle Corporation (California, United States)
  • Pipedrive (New York, United States)
  • Salesforce.com, Inc. (California, United States)
  • SAP SE (Walldorf, Germany)
  • SugarCRM (California, United States)
  • Teamgate.com (London, United Kingdom)
  • Zoho Corporation Pvt. Ltd. (Tamil Nadu, India)

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Adoption of CRM Solutions has Risen During the Covid-19 Pandemic

The recent coronavirus outbreak has created a huge panic among people as well as businesses across the world. Accounting to the rapid spread of the disease, governments have enforced strict lockdowns and advised social distancing practices. As a result, several businesses have been forced to shut down. Several businesses have implemented work from home policies. It is observed that customer relationship management market software have helped these organizations function seamlessly. Thus, the customer relationship management market will benefit from the ongoing Covid-19 pandemic.

Segmentation Customer relationship management market:

By Component

  • Software
  • Services

By Deployment

  • On-Premises
  • Cloud

By Enterprise Size

  • Large Enterprises
  • SMEs

By Application

  • Marketing and Sales Automation
  • Customer Management
  • Lead Generation and Customer Retention
  • Customer Support and Contact Centre
  • Others (Social Media Management, CRM Analytics, etc.)

By Vertical

  • Banking, Financial Services and Insurance (BFSI)
  • Manufacturing
  • IT and Telecommunications
  • Retail and Consumer Goods
  • Healthcare
  • Transportation and Logistics
  • Others (Government, Media and Entertainment, Education, Etc.)

By Geography Customer relationship management market

  • North America (The U.S., Canada)
  • Europe (The U.K., Germany, France, Russia,Rest of Europe)
  • Asia Pacific (China, Japan, India, Australia, South East Asia,Rest of Asia Pacific)
  • Middle East & Africa (GCC, South Africa,Rest of Middle East & Africa)
  • Latin America (Mexico, Brazil, Rest of Latin America)

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Table of Content Customer relationship management market:

8 Europe Customer Relationship Management Market Size Estimates and Forecasts (Quantitative Data), By Segments, 2016-2027

8.1 By Component (Value)

  • Software
  • Services

8.2 By Deployment (Value)

  • On-Premises
  • Cloud

8.3 By Enterprise Size (Value)

  • Large Enterprises
  • SMEs

8.4 By Application (Value)

  • Marketing and Sales Automation
  • Customer Relationship Management Market
  • Lead Generation and Customer Retention
  • Customer Support and Contact Centre
  • Others (Social Media Management, CRM Analytics, etc.)

8.5 By Vertical (Value)

  • Banking, Financial Services and Insurance (BFSI)
  • Manufacturing
  • IT and Telecommunications
  • Retail and Consumer Goods
  • Healthcare
  • Transportation and Logistics
  • Others (Government, Media and Entertainment, Education, Etc.)

8.6 By Country (Value)

  • K.
  • Germany
  • France
  • Russia
  • Rest of Europe
  1. Asia Pacific Customer Relationship Management Market Size Estimates and Forecasts (Quantitative Data), By Segments, 2016-2027

9.1 By Component (Value)

  • Software
  • Services

9.2 By Deployment (Value)

  • On-Premises
  • Cloud

9.3 By Enterprise Size (Value)

  • Large Enterprises
  • SMEs

9.4 By Application (Value)

  • Marketing and Sales Automation
  • Customer Management
  • Lead Generation and Customer Retention
  • Customer Support and Contact Centre
  • Others (Social Media Management, CRM Analytics, etc.)

9.5 By Vertical (Value)

  • Banking, Financial Services and Insurance (BFSI)
  • Manufacturing
  • IT and Telecommunications
  • Retail and Consumer Goods
  • Healthcare
  • Transportation and Logistics
  • Others (Government, Media and Entertainment, Education, Etc.)

9.6 By Country (Value)

  • China
  • Japan
  • India
  • Australia
  • Southeast Asia
  • Rest of Asia Pacific

10 Middle East & Africa Customer Relationship Management Market Size Estimates and Forecasts (Quantitative Data), By Segments, 2016-2027

10.1 By Component (Value)

  • Software
  • Services

10.2 By Deployment (Value)

  • On-Premises
  • Cloud

10.3 By Enterprise Size (Value)

  • Large Enterprises
  • SMEs

10.4 By Application (Value)

  • Marketing and Sales Automation
  • Customer Management
  • Lead Generation and Customer Retention
  • Customer Support and Contact Centre
  • Others (Social Media Management, CRM Analytics, etc.)

10.5 By Vertical (Value)

  • Banking, Financial Services and Insurance (BFSI)
  • Manufacturing
  • IT and Telecommunications
  • Retail and Consumer Goods
  • Healthcare
  • Transportation and Logistics
  • Others (Government, Media and Entertainment, Education, Etc.)

10.6 By Country (Value)

  • GCC
  • South Africa
  • Rest of Middle East and Africa

TOC Continued…!

Industry Developments:

July 2019 – Pipedrive, announced that it will be adding AI capabilities to its existing customer relationship management market software. Through the integration of AI, Pipedrive will look to enhance its CRM solutions and subsequently acquire a wider consumer base.

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Key Research Objectives

  • Market size and growth rate by various segments at global and regional level for the 2015-2026 period, with 2015-2017 as historical data, 2018 as base year and 2019-2026 as forecast period
  • Overall market size and growth rate for key countries for the 2015-2026 period
  • Market dynamics – Market drivers, restraints, trends and opportunities
  • Technological and market developments shaping the market
  • Competitive analysis
  • Profiles of key companies operating in the market
  • Key insights

Other Exclusive Reports:

Online payment market size was valued at USD 3,286.52 billion in 2019 and is projected to reach USD 17,643.35 billion by 2027.

Customer relationship management (CRM) market size was valued at USD 47.79 billion in 2019 and is projected to reach USD 113.46 billion by 2027.

Mobile security market size stood at USD 34.94 billion in 2019 and is projected to reach USD 103.45 billion by 2027.

Video streaming market size stood at USD 342.44 billion in 2019 and is projected to reach USD 842.93 billion by 2027.

AI-based fever detection camera market size is USD1.28 billion by 2020 and is projected to reach USD 2.19 billion by 2027.

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Ruby Arterburn

Ruby is leading the team writing for artificial intelligence. She is a newcomer in the organization and has already made her base and reputation with her hard work and her efficiency towards her field. Being a student of computer science it has become easier for her to understand the objectives and the expected results of this column. She is also an excellent cook, and now and then, and we get the opportunity to taste her deliciously baked cookies.

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