Press Release

Europe Contact Center as a Service Market Market 2021 Report Enlightening Development Scope and Business Strategies Developed By Leading Vendors

The global europe contact center as a service market is expected to rise with an impressive CAGR and generate the highest revenue by 2026. Fortune Business Insights™ in its latest report published this information. The report is titled “Europe Contact Center as a Service (CCaaS) Market Size, Share & COVID-19 Impact Analysis, By Function (Interactive Voice Response (IVR), Multichannel, Automatic Call Distribution, Computer Telephony Integration (CTI), Reporting and Analytics), By Organization Size (Small & Medium Enterprises and Large Enterprises), By Industry (BFSI, IT and Telecommunication, Government, Healthcare, Consumer Goods and Retail, Others), and Country Forecast, 2020-2027”. The report discusses research objectives, research scope, methodology, timeline and challenges during the entire forecast period. It also offers an exclusive insight into various details such as revenues, market share, strategies, growth rate, product & their pricing by region/country for all major companies.

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The report provides a 360-degree overview of the market, listing various factors restricting, propelling, and obstructing the market in the forecast duration. The report also provides additional information such as interesting insights, key industry developments, detailed segmentation of the market, list of prominent players operating in the market, and other europe contact center as a service market trends. The report is available for sale on the company website.

List of Key Companies Profiled in the Europe Contact Center as a Service Market Report:

  • Odigo SAS (France)
  • Vocalcom Group. (Paris, France)
  • Puzzel AS (Oslo, Norway)
  • Five9, Inc. (California, United States)
  • Dixa Services (Copenhagen, Denmark)
  • Bright Pattern, Inc. (California, United States) 
  • Altitude Software (Lisbon, Portugal)
  • Genesys Telecommunications Laboratories, Inc. (California, United States)
  • CONTENT GURU LIMITED (Bracknell, United Kingdom)
  • 8×8, Inc. (California, United States)
  • Vonage Holdings Corp.(New Jersey, United States)
  • inConcert Group (California, United States)
  • Enghouse Systems Limited (Markham, Canada)
  • Diabolocom SAS (Levallois-Perret, France)
  • Aspect Software, Inc.(Arizona, United States)
  • Orange Business Services (Paris, France)
  • NICE Ltd. (Ra’anana, Israel)
  • Akio (Paris, France)

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Regional Insights

Extensive Outsourcing of Services to Fuel the Regional Market

Europe is leading the global Europe Contact Center as a Service Market share owing to the widespread outsourcing of contact center services by companies in the region. In the Nordic countries, for example, companies are developing high-quality, service-oriented CCaaS products, which they are readily outsourcing to reduce costs. In Germany and France, on the other hand, linguistic call center services are dominant as companies in these countries prefer providing communication services in the local languages. Offshore outsourcing of contact center services is allowing the UK to hold a prominent position in the Europe contact center as a service market. In 2019, the country’s market size stood at USD 170.0 million.

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Regional Analysis for Europe Contact Center as a Service Market:

  • North America (the USA and Canada)
  • Europe (UK, Germany, France, Italy, Spain, Scandinavia and Rest of Europe)
  • Asia Pacific (Japan, China, India, Australia, Southeast Asia and Rest of Asia Pacific)
  • Latin America (Brazil, Mexico and Rest of Latin America)
  • Middle East & Africa (South Africa, GCC and Rest of the Middle East & Africa)

Major Table of Contents for Europe Contact Center as a Service Market:

  1. Introduction
  2. Executive Summary
  3. Market Dynamics
  4. Key Europe Contact Center as a Service Market Insights
  5. Global Market Analysis, Insights and Forecast, 2015-2026
  6. North America Market Analysis, Insights and Forecast, 2015-2026
  7. Europe Market Analysis, Insights and Forecast, 2015-2026
  8. Asia Pacific Market Analysis, Insights and Forecast, 2015-2026
  9. The Middle East and Africa Market Analysis, Insights and Forecast, 2015-2026
  10. Latin America Market Analysis, Insights and Forecast, 2015-2026
  11. Competitive Landscape
  12. Global Europe Contact Center as a Service Market Revenue Share Analysis, By Key Players, 2020
  13. Company Profiles
  14. Conclusion

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Name: Ashwin Arora
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Ruby Arterburn

Ruby is leading the team writing for artificial intelligence. She is a newcomer in the organization and has already made her base and reputation with her hard work and her efficiency towards her field. Being a student of computer science it has become easier for her to understand the objectives and the expected results of this column. She is also an excellent cook, and now and then, and we get the opportunity to taste her deliciously baked cookies.

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